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Mortgage Loan Quality and Retention Support Services

Outsource Mortgage Loan Quality and Retention Services

Boost customer retention and enhance loan quality with O2I's mortgage assistance services. Our mortgage experts will scrutinize portfolios and loan data to ensure that you avoid bad loans

Delivering error-free service, maintaining compliance, and ensuring top-notch quality throughout the loan lifecycle is crucial. However, if you are lacking the bandwidth or the skill to investigate loan quality and retention on your own, we have you covered. At Outsource2india, we have been offering mortgage loan quality and retention support services for over a decade and continue in our effort. We ensure that your loan origination process remains compliant with TRID, CFPB, and GSE regulations.

As a widely trusted mortgage loan quality and retention support services company, we, at Outsource2india help our clients maintain superior quality through multi-step document management, workflow automation, multi-channel customer service, and QA audits to keep track of all the quality considerations and adherence to industry standards.

Mortgage Loan Quality and Retention Support Services We Offer

Over the years, Outsource2india has become a partner of choice for companies looking for outsourcing mortgage loan quality and retention support services. We offer flexibility, customer-centricity, trained resources, state-of-the-art infrastructure and industry know-how that allows mortgage businesses to get started with us immediately. Our mortgage loan quality and retention support services include -

  1. Loan Quality Consulting

    Loan Quality Consulting

    Through our loan quality consulting services, we take care of the entire quality management process from the planning stage to the implementation stage. We build a well-defined framework for quality assurance so that you avoid risk, errors, and oversight in loan origination and processing. Boarding high-risk loans is a big problem for mortgage lenders. Through our quality consulting, we will help you stay away from risky situations.

  2. Loan Document Management and Review

    Loan Document Management and Review

    Ensuring that all the loan documents are in order and the requirements are met is an elaborate task that requires a lot of steps and analysis as per the measurement parameters. We use the latest industry-trusted technologies for document management process automation. Our team conducts document validation and indexing and does a deep review of the complete loan portfolio much before it is sent for closing. We alert you about all the compliance problems, document errors, and quality issues so that you can get them resolved at an early stage and avoid rejection and risk.

  3. Loan Process Audits

    Loan Process Audits

    Your business might come under the scanner of the regulatory bodies at any moment. You need an experienced team that can comprehensively check your entire process and operations just like the regulators do. Our team conducts audits and investigates every nook of your loan process to find all hidden errors, risks, or misrepresented information that may land you in a legal soup. Our extensive audits have saved millions of dollars for our clients.

  4. Customer Service Quality Assessment

    Customer Service Quality Assessment

    O2I has been providing customer support services to global businesses for over 25 years. We have a thorough knowledge of customer care processes as well as access to tools and technologies for customer behavior analytics. We use the latest data mining techniques, predictive analytics tools, recommendation engines and more to analyze the needs of the end-customer and generate actionable insights for quality enhancements.

  5. Reporting and Analytics

    Reporting and Analytics

    O2I's big data analytics and data science services have been chosen again and again by our clients. We leverage our vast analytical knowledge, expertise in modern technologies, and mortgage industry awareness to generate a comprehensive report of your business. We generate actionable insights that you can implement immediately to enhance the quality of your services, maximize your returns and increase customer satisfaction.

Mortgage Loan Quality and Retention Services Process We Follow

O2I's process of handling mortgage loan quality and retention are transparent. We enable the clients to understand how we handle their needs in a language without jargons -


01. Requirement Discovery

We will understand and decipher your concerns by working side-by-side and providing close-knit support


02. Strategy Formulation

We will collaborate with the mortgage project team to formulate a strategy that is easily applicable so that there is fewer risks to your loan processing cycle


03. Loan Quality and Retention Services

We will carry out the loan quality evaluation by comparing the reported value with the required standards to ensure that they match


04. Feedback Collection and Optimization

If discrepancies are noted, we will flag the data and furnish the report for further action by the lender

Other Services You Can Benefit From

Why Choose O2I For Outsourcing Mortgage Loan Quality and Retention Support Services?

Most mortgage loan quality and retention support service providers carry out a formal review of loan quality with the side-by-side comparison but not us. We meticulously resolve existing quality issues and prevent future ones from arising. The other reasons why you should consider mortgage loan quality and retention services from O2I are as follows -

  • Certified Provider of Mortgage Quality and Retention Support Services

    O2I is a state-licensed outsourcing mortgage services company which is certified to offer the complete range of mortgage loan processing services. When you outsource to us, you are in safe hands.

  • Increased Regulatory Compliance & Quality

    Mortgage industry must follow stringent compliance norms and regulations or face severe penalties. Lenders must make sure that the partner they outsource to also follows these guidelines precisely. O2I strictly follows the guidelines given by HUD, Fannie Mae, Freddie Mac, FHA, GSE, and more.

  • Data Security

    As an experienced mortgage loan quality and retention support service provider, we know the regulatory norms followed in the industry. We create, validate or audit your loan operations to check documents, detect fraud, minimize errors, and ensure that there is no oversight. This reduces the chances of loan rejection and enhances regulatory compliance.

  • Quick Turnaround

    Our team is highly trained and can handle projects without concerns about complexity or volume. We can deliver robust results within a quick TAT

  • Scalable Services

    The mortgage loan quality and retention services we offer are a scalable solution. If you have a variable requirement, we can accommodate your needs with ease

  • Pocket-friendly Pricing

    Our mortgage loan quality and retention support services cut down your quality assurance costs by up to 30%. With the use of latest technologies, trained resources, and industry knowledge, we can deliver quick solutions at a lower cost.

  • Experienced Team of Mortgage Loan Quality and Retention Experts

    With over 25 years of experience and the knowledge gathered by serving hundreds of mortgage industry clients, our team strives to deliver rich optimizations throughout your loan lifecycles. Our trained team is well-equipped with modern tools to make loan processing easier, faster, compliant and accurate.

  • Robust Technology & Infrastructure

    Our team works in a state-of-the-art facility with popular industry-specific software, document management tools, CRM tools, data analytics tools, and other automation technologies. We use tools like M-Suite (a document management tool) and many other latest loan management applications. You can trust us for providing top-notch services.

  • Guaranteed Data Security

    We understand the importance of maintaining total data confidentiality while handling sensitive information. We follow stringent guidelines to make sure that there is no breach. We have a secure FTP and VPN network through which we communicate and share data with our clients.

  • Round-the-clock Support

    Our clients enjoy round-the-clock access to our mortgage assistance support services. We have a flexible model that supports all the time zones. Our special delivery centers are spread across the globe, which allow us to provide dedicated services within quick turnaround time.

Customer Success Stories

Mortgage Lender Experienced 15% Increase in Business with O2I's Mortgage Underwriting

Leading Mortgage Lender Experienced 15% Increase in Business with Our Mortgage Underwriting Services

O2I stepped up measures to handle underwriting needs at a higher processing rate compared to the in-house team of a top US client.

Read more
O2I Provided Mortgage Valuation Services

Mortgage Valuation Services

We helped a leading client with mortgage valuation services and reduced their overall costs by 50% within a quick turnaround time.

Read more


I have worked with Rajeev and his team at Outsource2india for the last 3 ½ years. I have been continually impressed by the level of professionalism and integrity of the O2I team has provided. We are looking forward to many more years of partnership with this great company.

Senior Vice President,
Fast Growing Mortgage Company
More Testimonials »

Outsource Mortgage Loan Quality and Retention Support Services to O2I - Mortgage Experts

O2I is a leading provider of mortgage loan quality and retention support services in India. We have been serving the global mortgage industry with end-to-end mortgage services for over 25 years. We are an ISO certified and state-licensed organization that becomes a reliable partner for all the mortgage back-office tasks for our global clients. We understand the mortgage lending workflows, the functioning of all the parties involved, and know how to optimize the entire process while enriching quality. We offer well-refined processes, transparent communication, skilled resources, swift turnaround, and superior quality.

Are you looking to outsource mortgage loan quality and retention support services? Contact us, we would be delighted to assist you.

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