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Outsource Borrower Solicitation Support

Borrower Solicitation Assistance Services

Non-payment of monthly mortgage installments by the borrower and loan defaults adversely impact the lender's cash in-flow. Under such circumstances, the lender should reach out to the borrower and help him save his home, while ensuring that he adheres to all the mortgage conditions. Often, borrowers have a timid perspective about the lender and refrain from co-operating. Therefore, it is important for the lender to develop a rapport with the borrowers and assure them that they are only trying to help them. However, reaching out to all those who have borrowed your money and educating them about the extreme consequences can be a difficult and time-consuming task.

Outsourcing this will ensure that borrowers are regularly followed up for monthly mortgage payments, which can be recovered without any delay. Outsource2india has been providing efficient borrower solicitation services to lenders around the world at reasonable prices. We help you to get in touch with the delinquent borrowers early and help them resolve their financial problems for easy recovery of monthly installments. Our borrower solicitation services support provides your borrowers with options to settle their delinquency issues in order to keep their equity and credit ratings protected.

Borrower Solicitation Support Services We Offer

We have been in the mortgage industry for almost two decades now and have served numerous clients around the globe. Having worked with global clients from different backgrounds, we thoroughly understand the business and provide efficient services that regularize borrowers' monthly payments. Some of our back-office services for borrower solicitation include -

  • Identifying the reason for delinquency and subsequent non-payment of monthly installment
  • Researching and analyzing the nature of the delinquency and the reason for delay
  • Finding out whether the borrower has already vacated the property or has plans to vacate it soon
  • Evaluating and understanding the exact financial condition of the borrower and analyze his ability to repay the loan
  • Educating the borrower about various options available for closing the loan against mortgage
  • Resetting the payment expectations
  • Getting a firm commitment to clear all the outstanding payments from the borrower and resolve the delinquencies or come up with an alternative to foreclosure

Mortgage Payment Solicitation Process We Follow

We believe in quickly recovering the outstanding installments and helping our clients in effectively manage their cash inflow without any further delay. To achieve this, we follow a systematic borrower solicitation process, which involves the following steps -


Establishing right party contact


Sending a notification to Freddie Mac about the date of right party contact


Any further subsequent contacts are also notified as per the standards of Freddie Mac


If the borrower responds to the solicitation letter, then acknowledge it within 3 days


If there is no response from the borrower, then send another letter


Inform the borrower if the response is missing any kind of information


Notify the borrower about all the loss mitigation and loan foreclosure options available


Provide the borrower with any further information or actions that have to be undertaken

7 Reasons to Choose Our Borrower Solicitation Services

Our team of mortgage specialists has helped hundreds of clients around the world with borrower solicitation. They are trained to harness different tools and technologies and handle complex scenarios without any problem. Some of the reasons for you to choose us include -

  1. Quick Delinquency Resolution

    Our borrower solicitation staff will quickly contact the borrower and immediately resolve any delinquency issues

  2. Skilled and Professional Team

    The team of mortgage experts at Outsource2india is trained to work on some of the latest tools and technologies and is also updated with the latest changes in the industry

  3. Affordable Pricing

    We provide high-quality and low-risk solicitation services that are reasonably priced and help companies quickly recover outstanding dues

  4. Data Security

    We ensure that all data you share with us remain completely safe, as we follow stringent confidentiality agreements and data security policies

  5. Quick Turnaround Time

    Our multiple delivery centers spread across time zones empower us to quickly contact the borrowers, communicate the delinquency issues, and resolve them within a quick turnaround time

  6. State-of-the-art Infrastructure

    We have state-of-the-art infrastructure in place, which enables us to provide the best services and effectively manage costs

  7. Easily Scalable

    As we have the required skilled resources, world-class infrastructure, and multiple delivery centers, clients can scale-up or scale-down their project based on their requirements

Minimize Loan Defaults by Availing Our Solicitation Assistance Services

Outsource2india is a leading company providing mortgage borrower solicitation support in India and has been serving global clients for over 25 years now. Providing exceptional support offerings for borrower solicitation and a host of other mortgage services to clients around the world, we also ensure that our services are cost-effective. Borrower solicitation back-office assistance we offer helps our clients optimize their loss mitigation strategy and reduce loan defaults to a great extent. Our mortgage experts have a thorough understanding of all the business models and also have the expertise to handle clients with different solicitation requirements and provide solicitation services as needed.

Outsource your loan solicitation to us and scale up your business. Contact us today, to know more about our offerings and discuss your requirements with our experts.

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