Note: "Do not fall for scammers - O2I does not offer freelance work nor does it take money for projects". All projects are done out of our state of the art facilities in India, PHIL and South America. Contact us to get any details of O2I vendor selection policy.
Consumer Lending Services

Outsource Consumer Lending Services

Streamline your lending operations with our Consumer Lending Services, enabling efficient and compliant processes that foster enduring customer relationships, meet evolving needs, and deliver remarkable cost savings of 50%.

The mortgage industry poses unique challenges to lenders involved in consumer lending. As disruptive elements like new data sources, real-time credit decisions, AI, and fintech reshape the landscape, leaders in this industry must continually innovate to meet the demands of borrowers. The primary challenge lies in striking the right balance between providing credit to the appropriate customers at competitive rates while ensuring compliance with local regulations. Lenders also face the ongoing pressures of improving productivity, reducing costs, and staying agile in the face of changing market dynamics.

Our tailored mortgage consumer lending services offer lenders the opportunity to overcome these challenges and drive their business forward. Through a comprehensive range of solutions, including cost management, business process reengineering, risk management and compliance, domain expertise, and experienced personnel, we enable lenders to address these challenges effectively.

Lenders gain access to around-the-clock assistance, extended operational hours, and enhanced management skills, resulting in faster turnaround times and seamless operations.

The implementation of our solutions yields a range of benefits for lenders. They can achieve more efficient and compliant lending operations, establish enduring customer relationships, and effectively meet the evolving needs of borrowers. Furthermore, lenders can enjoy substantial cost savings, improved productivity, enhanced risk management and compliance, and enhanced accuracy and turnaround times in mortgage support. Our services empower lenders to navigate the cyclical nature of the mortgage market, adapt to interest rate fluctuations, and thrive in a competitive lending landscape.

Our Consumer Lending Solutions

Streamline your lending operations and unlock new levels of efficiency with our comprehensive suite of Consumer Lending Services. From loan application processing to risk assessment, our expert team is here to support every step of the lending journey. With a focus on documentation, compliance, reporting, and analytics, we ensure that your lending processes are both efficient and compliant -

  • Loan Application Processing

    Loan Application Processing

    Our dedicated team efficiently handles the loan application process, ensuring accurate and timely processing for a smooth borrower experience.

  • Loan Underwriting Support

    Loan Underwriting Support

    Rely on our experienced underwriters to provide thorough analysis, risk assessment, and support throughout the loan underwriting process.

  • Documentation and Compliance

    Documentation and Compliance

    We handle the complexities of documentation and compliance, ensuring adherence to regulations while maintaining efficiency and accuracy.

  • Loan Servicing Support

    Loan Servicing Support

    Our team assists in loan servicing activities, helping you manage payment processing, escrow accounts, and borrower inquiries effectively.

  • Risk Assessment

    Risk Assessment

    Mitigate risk with our comprehensive risk assessment services, leveraging data analysis and industry expertise to make informed lending decisions.

  • Reporting and Analytics

    Reporting and Analytics

    Gain valuable insights into your lending operations with our advanced reporting and analytics solutions, empowering you to make data-driven decisions.

  • Customer Relationship Management

    Customer Relationship Management

    Strengthen customer relationships with our tailored CRM solutions, enabling personalized interactions, efficient communication, and enhanced customer satisfaction.

Sectors We Serve

Financial Technology (FinTech) CompaniesFinancial Technology (FinTech) Companies
Online LendersOnline Lenders
Non-Banking Financial InstitutionsNon-Banking Financial Institutions
Mortgage CompaniesMortgage Companies
Retailers and E-commerce PlatformsRetailers and E-commerce Platforms
Loan Servicing CompaniesLoan Servicing Companies

Why Choose Us as Your Consumer Lending Service Company?

As an experienced consumer lending service provider, we understand the unique challenges faced by lenders in the mortgage industry, and our solutions are specifically designed to address them. By partnering with us, you gain a competitive edge and access to a range of benefits that will drive your business forward -

  • Trained and Experienced Global Team

    Leverage the expertise of our 4500+ trained and experienced professionals who are well-versed in the intricacies of the mortgage industry, ensuring accurate and efficient lending operations.

  • Certified Service Provider

    We are a certified service provider with ISO 9001:2015 and SSAE18 certifications, ensuring top-notch quality, compliance, and adherence to industry standards.

  • Robust Data Security

    Your sensitive borrower data is safeguarded through secure FTP and VPN networks, strict NDAs, multi-factor authentication, and encrypted communication channels.

  • Uncompromising Quality

    Experience high-quality lending services across loan application processing, documentation, risk assessment, and more, ensuring accuracy, consistency, and superior outcomes.

  • Scalable Solutions

    Our flexible and scalable solutions grow alongside your business, empowering you to handle increasing loan volumes and adapt to market fluctuations without compromising efficiency or quality.

  • Dedicated Customer Support

    Get personalized attention and support with a dedicated customer support team, ensuring a seamless experience and timely resolution of queries or concerns.

  • Enhanced Compliance

    Stay ahead of regulatory changes and ensure compliance with industry guidelines, including those set by HUD, Fannie Mae, Freddie Mac, FHA, GSE, and other governing bodies.

  • 24/7 Availability

    We are available round-the-clock to provide uninterrupted support, quick response times, and timely assistance, helping you meet demanding deadlines and serve borrowers efficiently.

  • Cost Optimization

    Get the advantage of flexible pricing options tailored to your specific requirements, allowing you to optimize costs, improve profitability, and achieve a higher return on investment.

Additional Mortgage Services We Offer

Mortgage Loan Processing Support Services

Streamline your loan processing operations with our comprehensive services, ensuring accurate and efficient handling of mortgage applications, documentation, and verification.

Mortgage Underwriting Support Services

Trust our experienced underwriters to assess borrower profiles, analyze risk factors, and make informed decisions, providing you with reliable and thorough mortgage underwriting support.

Mortgage Closing Support Services

Ensure a smooth and timely closing process with our expert team, handling all necessary tasks, including document preparation and title review.

Mortgage Post-Closing Support Services

Let us handle the post-closing tasks, including quality control audits, document indexing, loan file management, and ensuring compliance with regulatory requirements.

Customer Success Stories

O2I Streamlined Mortgage Services for a Residential Mortgage Lender

Efficient Back-Office Support Ensured 50% Cost Savings for A National Mortgage Lender

The client approached us and partnered with us to ensure greater in-house efficiency. As an ever-expanding mortgage lender with two rapidly growing business entities, the client needed enhanced business scalability and shorter loan cycles.

Read more
Case Study on Mortgage Underwriting Services for a Mortgage Lender

Deployed 450+ FTEs To Provide Exceptional Back-office Support to A National Lender

We made operational scalability feasible for the client's internal team. The partnership that started with just 4-5 staff, and went on to include 450+ FTEs. Currently, the client is one of the top national retail independent mortgage bankers with a 10-day closing promise.

Read more

Outsource Consumer Lending Services to Us


FYI, I have been impressed with your team's ability to learn our system so quickly. They seem to have a good grasp on how our system works, they even had to correct me on something today.

Thank you everyone and I look forward to being even more impressed by your team in the future.

VP, Corporate Operations,
Appraisal Company, Detroit, MI
More Testimonials »

Our consumer lending services offer lenders in the mortgage industry the opportunity to enhance their operations with more efficient and compliant lending processes. By leveraging our expertise and proven methodologies, you can streamline loan processing, underwriting, and closing, resulting in improved productivity and better accuracy. The improved productivity and accuracy resulting from our services allow you to allocate resources more efficiently, focus on strategic initiatives, and drive business growth.

Our focus on optimizing workflows and eliminating inefficiencies allows for shorter turnaround times, enabling you to provide faster and more responsive lending solutions to your customers. You can achieve greater operational efficiency and maintain regulatory compliance, ultimately strengthening your position in the competitive mortgage industry.

Get the benefits of cost savings, enhanced operational efficiency, and increased customer satisfaction by partnering with us for your consumer lending needs. Contact us today.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


We respect your privacy. Our Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.