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Our customer is a rapidly growing mortgage lender specialising in wholesale and retail lending. He is a licensed mortgage lender in over 20 states and has a prominent presence in the West Coast. The customer approached Outsource2india, as their in-house team of underwriters was not able to manage the increase in volume. At Outsource2india, we provided the customer with a dedicated team of underwriters. With the increase in underwriting capacity, our customer was able to handle more loans every day.
Our client was not able to manage the increase in volume with their existing team of in-house underwriters. The customer also faced several other challenges, such as:
Our customer was not sure if mortgage services from Outsource2india would address their requirements, as their underwriting process was complex. However, they finally decided to try out our services. When we provided them with a dedicated team of experienced underwriters; as a result, customer was very happy with the outcome and immediately decided to outsource his entire mortgage underwriting business to us.
Here are few excerpts of our solution:
The customer was very happy with our services and is now outsourcing all of their conventional and Home Affordable Refinance Program loans (HARP loans) to our team of twenty underwriters. We complete the pre-underwriting required for VA and FHA loans, while the on-site underwriters handle the final underwriting. With the increase in underwriting capacity, the customer is able to efficiently manage more loans every day.
By outsourcing, our customer was able to leverage the following benefits:
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