The client is a reputed mortgage lender licensed operating in 50 states across the US. Correspondent lending and wholesale were two areas where the client had specialized.
O2I was approached by the client to outsource pre-purchase review. The client realized that they had a better shot at achieving results by outsourcing the loan purchase review that had a longer turnaround time in the hands of their in-house employees.
With the growth in the correspondent lending market, it became apparent that business inflow was a challenge. The main hurdle was hiring and training resources to handle increased volume in a short TAT. Therefore, the Outsource2india was contacted by the client to quickly close the widening gap. During the project, we faced the following challenges -
O2I's team familiarized with the client's process with the help of webinars. Within a month, we worked as an extension of the client's team to sort out problems. The measures taken by us includes -
As we enhanced the client's internal process, they were successful in balancing the work uptake and delivery. Tangible results were delivered in under 2 months where the following benefits were passed on to the client -
Outsource2india is an ISO 9001:2015 certified company that undertakes outsourced pre-purchase reviews and underwriting support for lenders. Our services cater satisfaction and measurable results to lenders and financial institutions across the world. With 23 years of experience in mortgage services, we have become the first choice for clients across the world. Be it resources, scalability problem, or inadequate skills our solution can end all woes in the mortgage business. The best part about working with us is zero upfront charge and a customized quote free of charge.
Contact us now and customize a pre-purchase review and underwriting plan that is value enriching.
Decide in 24 hours whether outsourcing will work for you.
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