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Case Study on Legal Back-office Services California-based Client

O2I's Remarkable Legal Back-office Services Helped a California-based Client Cut Costs

The Client

We were approached by a California-based legal firm that wanted to enhance efficiency and streamline productivity with a standardized model for drafting complaints, notices, and discovery documents.

The Requirement

The client had a fully functional in-house team comprising the best paralegals. But due to the sheer volume of cases, they needed additional support. The legal secretarial support services we provided include -

  • Drafting of complaints, civil case cover sheet, addendum, and summons
  • Drafting Notice of depositions
  • Propounding discovery documents
  • Drafting responses to discovery documents

The Challenge

The sheer volume of cases, the lack of adequate helping hands, and the overbearing operational costs of expanding the current team - all these factors posed significant challenges for the client. That apart, the client was also dealing with -

  • Increased backlogs due to new cases
  • The missed limitation period to file complaints, responsive pleadings, and discovery documents
  • Sizeable attorney time being spent on clerical requirements

Our Solution

We took a two-fold approach to help the client structure and analyze documents. We wanted to ensure that our services enable the client to present and plead cases with a strong foothold. As a result, we created -

  • A database to support timely notification of the limitation period
  • Specific templates for requirements like complaints, notices, discovery documents, and applications

The Final Outcome

We helped the client reduce administrative costs by 50%. Not only did we help the client focus on winning themes for existing cases, but we also cleared up their bandwidth for taking up new cases. The client was beyond happy with our services.

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