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B3 Form Processing for International Customs Broker

Case Study on B3 Form Processing for Customs Broker

The Customer and Their Requirement

CSCBOur customer is a customs brokerage and logistics service provider based in the United States and Canada. They were looking for a back-office B3 forms entry service provider which would have helped them reduce the error rate and their operational costs.

The Project Challenges

The client approached us with their requirements as they were facing many difficulties in their processes. We had to face some stiff challenges while understanding and executing the project -

  • The biggest challenge for us was the fluctuating volume of B3 form entries that we were supposed to process
  • We had to maintain a high level of accuracy while processing B3 form entry
  • The company was having issues of longer turnaround time which need to be reduced and make the processes more efficient
  • We were expected to reduce the operational costs of the brokerage company by a considerable amount and help them increase their revenues

Our Solution

Keeping in mind the various client requirements and project challenges, the following solution was provided to the client -

  • We hired and trained B3 form processors in half the time as compared to the internal team
  • A dedicated quality control team was assigned to the client which would randomly check the processed B3 forms, track the errors, and provide the required feedback
  • It was decided that the offshore team would be working EST night hours which would help to clear the queue every morning

The Project Results

The entire project was carried out successfully and the following results were obtained by our team -

  • Our team at Outsource2india were able to reduce the B3 for entry processing error rate from 5-8% to almost as low as 1%
  • Our services helped the client to streamline their processes and helped them gain efficiencies in LVS/HVS entries
  • Our offshore team were successfully able to reduce the client's operational costs by almost 40-50%

Choose O2I for Efficient B3 Forms Processing Services

Outsource2india has been providing quality B3 form processing services to clients around the world for over 17 years now. Our experience of having worked with thousands of clients from different verticals helps us understand their respective business models and provide highly specialized services accordingly.

If you are looking for a reliable B3 forms processing service provider then you have come to the right place. Write to us and we will get back to you within 24 hours.

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