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In a recently conducted survey on outsourcing, 82% of US and European companies voted for India as the most preferred outsourcing destination over China, the Philippines and Malaysia, mainly because of the high quality of services that India offers. Though other outsourcing destinations also offer low cost services and fast turnaround time, it is only talent-rich India that has a track record of providing excellent IT, ITES and BPO solutions over the past 25 years.
When it comes to following international quality standards, using the latest quality assurance systems, or constantly improving on quality levels, there is no other outsourcing destination that can beat India. Indian companies follow CMM Level 5, as compared to Chinese companies, who follow CMM Level 3 quality standards. Though India offers advantages such as low labor costs, excellent communication skills, a 12-hour time zone advantage and fluency in English, it is India's impeccable quality that has made the country a favoured outsourcing destination.
A typical outsourcing vendor in India will have a dedicated Quality Assurance team that will identify key parameters where high quality is expected. These quality parameters are usually based on the individual customer's requirements and expectations. Apart from these customer-specific parameters, other quality norms such as accuracy, turnaround time and productivity will be taken into consideration. A quality process is then designed to ensure that high quality is achieved in these parameters.
Recent surveys and research conducted by NASSCOM (National Association of Software and Service Companies) has shown that Indian service providers follow advanced standards of quality when compared to vendors from other offshoring countries. Here is why you can expect better quality standards from Indian outsourcing vendors:
Though Indian service providers have always provided high quality services, they have not rested on their laurels, and are taking constant efforts to improve quality levels in outsourced IT, BPO and ITES services.
Outsource2india is one of India's most recognized and largest providers of varied outsourcing solutions. When you partner with Outsource2india, you can be sure of impeccable quality. Our employees follow a structured quality assurance process to ensure that the highest level of accuracy is maintained throughout the course of the project. Partner with us today and watch your business grow.
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