Outsource A Case Study on Recruitment Services

Background

The company is a boutique Executive Search firm that focuses on emerging technology start-up companies that are backed by venture capitalists to publicly-listed companies with billions of dollars in turnover.

Management challenge

Escalating operating costs for in-house staff
Finding and retaining research-oriented staff with business knowledge
Management team having to juggle between business development and managing routine operations
Creating and managing a secure HR database that is vital to the business
Lack of established models to outsource the recruitment search process

Approach

Designed and implemented a training program to encourage judgment induced research for extraction and abstraction of information
Successfully transitioned the service from data entry to web research, geographical profiling and grading of the candidates according to their Industry, function and level
Established a VPN-based operation to enable communication, continuity and ensure data security
Enabled the client team to capture their interaction with the executives as notes on a Tablet PC, which is emailed to the team for cleaning/upload to the database in real-time
Built a comprehensive database by cleaning and entering a backlog of resumes both inbound and invited, resulting in value creation for old redundant data
Devised a query driven report generation to isolate candidates by geographic preference, Industry, function, level and grade

Results

Client's confidence and dependence on their virtual team has lead to the handover of all Executive Search work
A dynamic HR database, wherein the client has real-time access to up-to date information
Management time has been freed-up to focus on Business Development activities
Built a success partnership model that has delivered considerable on-going cost savings