Data Entry Services Case Studies

Our customer, a leading online e-commerce provider required us to provide efficient customer services, such as order processing, refunds and order tracking. The order processing team at Outsource2india increased the order volumes by 300 %. We also handled inbound sales, first level of technical support. By outsourcing order processing services to Outsource2india, our customer was able to spend more time on core competencies, while we successfully handled their order processing operations.
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Our customer, a large IT & BPO services company required an image based order processing system that could handle on-site, off-site and offshore processing. The system also required a high degree of security and tracking. The customer also wanted Outsource2india to reduce manual processing and turnaround time, while improving the quality of processing. We provided the customer with an automated platform. Our fast and expert technical services enabled the customer to improve the quality of orders and reduce costs.
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One of the largest timeshare companies in the US reduced error rates, achieved superior quality and cost savings of over 40% through O2I's forms processing solutions. Outsource2india started out with servicing one region for the customer in the US. Today we serve the whole of the US and South Pacific region.
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O2I's productivity of 400 files per employee per month impressed an attorney in the US, who outsourced his entire back office to us. A secure VPN enabled Outsource2india to work online on the client's server while ensuring transparency and information integrity in legal document preparation.
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Read this case study to see how one of the oldest and largest furnishing firms in the US saved 50% in costs by outsourcing its catalog data processing to O2I.
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Managing the entire outsourcing venture is O2I's value offering. Our client required web design, website/customer database hosting, an Interactive Voice Response solution, and audio transcription. O2I ensured a smooth and hassle-free outsourcing experience by providing value- added single-point solutions.
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Our customer, a U.S. based company, wanted to outsource indexing and building catalogs of their existing journal archives. They wanted faster access to important information. At Outsource2india, a large amount of documents had to be indexed and cataloged. Our professionals who are extremely skilled in indexing were able to carry out the task. With a process that was simple and along with our automated software, we were able to provide accurate services at a fast turnaround time. Our customer was very satisfied with our high-quality services.
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Our customer wanted O2I to integrate 250,000 raw XML files along with the existing application. The team at Outsource2india, who handled this project, was made up of domain experts, qualified domain specific engineers and technical editors. We maintained a quality level of 90% at the start of the project and exceeded our client’s requirement by reaching a quality level of 95%. We provided our customer with a revamped website, an increase in the average number of products, customized software and high-quality services. Our customer also benefited from our timely deliveries.
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