SERVICES WE OFFER

Outsourcing Telemarketing Services to India

India accounts for over 40% of the global BPO market. Of the top 10 BPO destinations in the world, five are in Asia, with India's dominant share ensuring that nearly 26% of South Asia's exports come from services. Within services, the key segments are business process outsourcing and short- term migration.

The BPO industry in India doubled in size last year, to $6.3 billion, and is expected to clock 37% annual growth over the next five years. Large multinational companies have demonstrated their growing confidence in Call Center Outsourcing and in India as an outsourcing hub, by signing multi-million-dollar, long-term BPO contracts with trusted Indian outsourcing service providers.

Offshore Outbound Telemarketing Services to Outsource2india

Offshore outbound telemarketing services is one of the key services offered in Outsouce2india through its highly sophisticated call centers. O2I's telemarketing services can help you in building leads, customer databases and also help you in finding new customers.

When global companies outsource telemarketing to O2I, they benefit from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills.

Inbound Telemarketing Services

Our experience across a number of industries has provided us with the ability to customize our inbound telemarketing service to suit any situation, any business, any industry:

• Communications
• Pharmaceutical
• Consumer and Industrial Goods
• Financial Services
• Healthcare
• Insurance
• Retail
• Travel & Hospitality

Telemarketing Services

Outsource2india's offshore telemarketing services include:

• Telemarketing lead management
• Lead Generation Services
• Decision Maker Contacts
• Appointment Setting Services
• Debt Collection Services
• Database Services
• Market Intelligence Services
• Product Promotion
• Research Surveys and Polling
• Customer Satisfaction
• Telephone and Web Based Business Development
• Up Sell/Cross Sell Campaigns
• Direct Mail Follow-up Services
• Seminar Population

Why use telemarketing?

Telemarketing Cycle

Even before our team starts work on the project, we have an established set of steps to help us understand your needs better.

1. Outsource2india will establish a comprehensive understanding of client product, service and market positioning.
2. Agree on the specific product that is to be promoted throughout the sales campaign.
3. Identify the profile of target clients:
   • Industry Sector
   • Client by Employee Size
   • Client by Sales Turnover
   • SME or PLC Focus
4. Agree on the specific sales call objectives:
   • New Client Data Capture
   • Sales Lead Generation
   • New Client Appointment Setting
   • Finalize Objection Handling
5. Target Client Data
   • Establish Client Data Sources
6. Agree on Geographic Strategy
   • Local Market
   • National Market
   • Sales by County
7. Client to create draft telephone sales pitch geared to product launch and agreed call objectives.
8. Outsource2india will re-model the draft sales pitch get final approval from the client.
9. Account Management: Outsource2india appoints a project account manager.
10. Internal Training: O2I's sales team complete 1 week internal training and sales pitch rehearsal.
11. Email Configuration: Email configuration form to be completed to set up client mail at O2I.
12. Marketing Material: Client to provide marketing material if required.
13. Sales Reporting:
    • Can be done through the web application like Sales now.
    • Disposition report to detail out the days performance.
    • Call recordings if requested will be forwarded via FTP.
    • Weekly review for performance check.
14. Project Commences

How are outsourcing concerns and cultural differences handled?

Every outsourced telemarketing campaign is preceded by thorough briefing and intensive audio and video-based training. Our agents and managers are familiarized with the product, the accents and the environment in which they are operating, to ensure success of the telemarketing campaign.

Customers are also given secure view-in and listen-in options which give the added benefit of transparency and quality control. Expand Your Business to a Dream Country through Telecalling. If you want to grow your business and strengthen customer relationships while focusing on core activities, outsource your telemarketing requirements to India.

Contact Us for Telemarketing Services.

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Read the case studies to know how we helped several companies with our data entry and related services.