Leverage the O2I Call Center Advantage!

At O2I, we have state- of- the- technology and world class call center Infrastructure. Our call center facilities include an inbound voice solution based on Cisco IPCC, which includes distributed dialer architecture and a personalized application suit. This suit includes, Voice & Screen Capture and a Quality System. With our call center technology and infrastructure, we have been able to provide high-quality services consistently.

O2I has a unique and well-managed call center Operations Management process flow. We have simplified the agent experience for a better customer experience, streamlined operations and integrated skill-based routing facilities. Since we have implemented Lean Six Sigma methodologies, we are able to reduce costs, shorten cycle times and improve productivity for our customers. For a dynamic transition process, outsource your call center service to O2I.

Our Call Center Operations Process provides complete transparency for our customers. As our client you will be able to access our data anytime. Another differentiator at O2I is that we provide 100% complete end-to-end recording of all calls for analysis and research. We also analyze each call based on more than 128 parameters. Outsource your call center services and benefit greatly from our transparent services.

Only certified and experienced people are taken as call center employees at O2I. All our agents undergo customer care etiquette, language and accent training, and technical skills. We also train our agents on good and effective communication skills. Our Call Center Training Process has enabled us to only choose the best, so that we can provide you with world-class solutions.

Outsource your call center services to O2I and benefit from our profitable call center Pricing structures. Our customized reports, training and set up are free of cost. Benefit from reduced costs and increased revenue!

Contact us with your outsourcing requirements.

Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.