O2I ADVANTAGE

About Outsource2india

Outsource2india (O2I) is wholly owned by Flatworld Solutions, serving the global market since 1999. The early years saw us primarily developing custom software, but as markets began to develop, we began offering a wide range of specialized solutions in Healthcare, Financial Services, Creative Services, Data Entry Services, Engineering Services, and Research and Analytics, among others. Today, Flatworld Solutions and its associate companies have over 600 people in multiple delivery centers spread across India, South-East Asia and South America. And we have over 5400 customers spread across 46 countries.

An increased bottom line, when combined with quality-centric processes results in growth. Our growth story has been no less dramatic: from a 4-person team in 1999 to a company that's bubbling with creativity and zest, with multi-functional teams in multiple locations working together as an extended arm of your business.

Read what our customers have to say about us.

Our Vision

Flatworld Solutions will be a partner of choice by providing value to enable our customer’s long-term sustainable growth.

Our Mission

Flatworld is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals.

What you can expect from us?

We strive to make customers comfortable with outsourcing to India by making the process seamless and hassle-free. The O2I team always goes the extra mile to ensure that we are always there for our customers:

• Fast turnaround of project work
• Cost savings and increase in revenue
• Significant improvement in the productivity of your business
• ISO 9001 certified locations for assured quality standards
• Robust resource planning and retention mechanisms to ensure continuity
• A Customer Engagement team to serve our customers 24 hours a day
• A dedicated team that is focused on Project Management and Transitions
• A Quality evaluation team to ensure Contract and Project metrics are followed

Our Portfolio

We have managed numerous outsourcing ventures, ranging from Call Center and Healthcare services to CAD, Engineering, and Research & Analysis services. Read our success stories and contact us for all your outsourcing requirements.

Our Strengths

• We understand your needs and apprehensions on outsourcing
• Excellent communication skills, both in written and spoken English
• Outsourcing expertise—streamlined 5-step process
• Deep domain knowledge in diverse fields
• Strict adherence to quality standards and turnaround times
• Over 12 years of experience in serving global customers
• Excellence in executing short- and long-term projects to your specific requirements
• Strategic delivery locations in outsourcing hotspots like Bangalore and Chennai
• Exploiting the full potential of technology to serve customers across the seas

Our Team

A talented set of management grads, business analysts, customer service reps, sales and marketing pros, graphic designers, writers and other domain specialists comprise our energetic team.

Our management team brings together considerable talent and experience in a variety of fields. Their extensive exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.

Our Expertise

We provide complete outsourcing solutions through a unique 5-stage process:

• Situation Analysis: Analyzing your requirements to identify the "outsource-able" components.
• Trial Program: We will carry out a trial program even before the contract is signed.
• Transition Management: We ensure flawless performance during the critical phase when your project is moved offshore.
• Project Management: We manage both the business aspects and the execution of your project.
• Customer Relationship Management: We make it easy for you to do business with us.

Read more about How we work.

Quality

Processes certified and validated by the International Standards Organization drive the quality framework at our organization. The idea of "Quality at Every Stage" is what drives every project schedule here at O2I. Every project, every document and every proposed methodology is put to rigorous testing and review across the services we operate. Every designer, operator, and engineer knows what to do, how to do it, and when to do it—there are no assumptions, because everything is documented in pre-approved formats. These formats undergo dual-level screening before they are passed on to the floor, along with recommended workflows. Every delivery is checked against a pre-agreed checklist to ensure compliance with quality targets.

Infrastructure and security

We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers. Learn more about our advanced infrastructure here.

Confidentiality and privacy

At O2I, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.

Outsourcing Perfected

Experience the difference that a team of seasoned professionals can make. At Outsource2india, we have the experience and ability to manage every aspect of your outsourcing venture. Get every question answered, validate every claim, visit our delivery centers and learn about the benefits of working with Oursource2india. We promise that you will begin to enjoy the freedom to focus on building your business, while we efficiently manage your project and deliver your back office needs.