What makes Outsource2india different?

We are passionate about growth.
Yours.

That's how we ourselves have grown dramatically from a four-person team in 1999 to a company that's just bubbling with creativity and zest, with multi-functional teams housed in a multi-storeyed building, working as an extended arm of your business.

We have served over 300 customers in over 20 countries. Read what our customers have to say about us.

Outsource2india (O2I) is wholly owned by Flatworld Solutions. Flatworld Solutions Pvt. Ltd. located and headquartered in Bangalore, the Silicon Valley of India, first started serving the global market in 1999. At the beginning we offered software services. But soon we began offering a wide range of specialized business process outsourcing solutions designed to meet rapidly increasing market demands. Today, Flatworld Solutions is an independent company that has over 600 people in multiple delivery centers spread across India, South East Asia and South America. Today, our vision is to be a value accelerator through innovative business practices, committed delivery systems and true-value enterprise solutions worldwide.

With 8 years of experience in the outsourcing industry, we see ourselves emerging as a global leader in the outsourcing industry. Flatworld Solutions owns two websites www.outsource2india.com and www.flatworldsolutions.com. Our five-year old website www.outsource2india.com has created a niche for us in the world of outsourcing.

Since we are based in techno-savvy Bangalore, India 's IT and ITES hub, home to multinational companies like GE, IBM, Dell, Microsoft, HP, Google, Reuters and many more, we have access to the best global talent and expertise. We thrive on helping your business succeed. We were pioneers in India in exclusively using the Internet to market and sell software development services via the Internet. Our core competence has been using the Internet to effectively communicate with European and North American customers.

What you can expect from us

• Fast turnaround of your project
• Cost savings and revenue increase
• Significant improvement in the quality and productivity of your business

We make it easy for you to work with us

We strive to make customers comfortable with outsourcing to India by making the process seamless and hassle-free. The O2I team is willing to go the extra mile by ensuring that we are always there for our customers.

• A Customer Engagement team to service our customers 24 hours a day
• A dedicated team that is focused on project management

Our Portfolio

We have managed numerous outsourcing ventures ranging from call center and healthcare services to CAD, engineering and Research/analysis services. Read our success stories and contact us for your requirements.

Our Strengths

• Understanding your needs
• Excellent communication skills - good command over both written and spoken English
• Outsourcing expertise - streamlined 5-step process
• Deep domain knowledge in diverse fields
• Six years of experience in serving global customers
• Excellence in executing short and long-term projects to your specific requirements
• Strategic location in Bangalore - the center of outsourcing action
• Exploiting the full potential of the internet to get and execute projects

Our Team

We've got a talented bunch of management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers and writers on our energetic team.

Our people have a keen understanding of all the nuances of the BPO domain. They have extensive experience in the ITES segment, having worked in Operations and Business Development in Senior Management roles.

Our management team is a melting pot of talent and experience, drawn from a variety of fields. Their valuable exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.

Our Expertise

We provide complete outsourcing solutions through a unique
5-stage process:

• Situation Analysis - We analyze your requirements and identify the "outsource-able" components.
  
• Pilot Program - We will carry out a pilot project even before the contract is signed.
  
• Transition Management - We ensure flawless performance during critical phases when your project is moved offshore.
  
• Project Management - We manage both the business and the execution aspects of your project.
  
• Customer Relationship Management - We make it easy for you to do business with us.

Quality

The Quality framework at O2I is driven by processes based on Six Sigma principles and standards.

Infrastructure and security

We have state-of-the-art computing and communication technology with UPS for power backup and our own power generator in the event of power failure. Our Internet and telecom technologies in the Bangalore BPO center provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers. More..

Confidentiality and privacy

We at O2I are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent.

Our Vision

Our vision is to be a values-based global organization, providing customer-centric solutions to the highest standards of excellence, creating value to all stakeholders.

Our Philosophy

Our work doesn't begin and end with the execution of our customer's project.

Our vision is to be a world class outsourcing company and at the heart of this vision, lies the core concept of responsibility. At O2I, we believe we are responsible - to our customers, to our employees, and to society at large. Sharing our knowledge and expertise to create value is our ultimate goal.

Our Commitment to India and the Planet

O2I looks beyond the boundaries of business to spearheading positive changes in society. We seek to be catalysts in starting sustainable social entrepreneurship projects to help improve the lives of poor people, open up markets to break exploitation, improve health and the environment and bridge the digital divide.