Infrastructure at Outsource2india

At O2I, we have state-of-the-art infrastructure and best-of-breed technology. You can be assured of total security and confidentiality as we have stringent security measures. For total security, utmost confidentiality and high-end technology outsource your services to O2I.

Delivery Centers

At O2I, we provide high-quality services at the fastest turnaround time. This has been made possible with the high-end technology and the best-of-breed infrastructure that we have at our delivery centers. We have delivery centers located globally as well as in India. Our primary delivery center is located in the Indian Silicon Valley, Bangalore, which has become the "World's Outsourcing Hub". All our Delivery Centers are stationed at advantageous locations and are easily accessible from Airports and Railway Stations.

O2I's Global Delivery Centers

• The Philippines
• China
• Bolivia
• Argentina
• Eastern Europe

O2I's Indian Delivery Centers

• Bangalore
• Chennai
• Thrissur
• Coimbatore

Best-of-breed Infrastructure

Our delivery centers have both operational and recreational space. We employ the best of systems and software for our employees. For some of our services, such as Financial Services, our employees work with dual monitors in order to minimize errors. The delivery centers have conference rooms, where our employees meet and brainstorm about new ideas and strategies. We also have well-equipped training halls, for inductions and to conduct on-going training for our teams. O2I has dedicated System Administrator Teams who provide 24/7 support.

High-end Technology and Internet Connectivity

Primary Internet Connectivity from the US to India

• Marine Fiber Optic Cable - Trans-Pacific
• Marine Fiber Optic Cable - Trans-Atlantic

Secondary Internet Connectivity

• Server routed to a failover satellite link

Advanced VPN Technology

• Secured, robust, encrypted data transfer between the client and our center
• Firewall and intrusion detection technology

Network and Security

We have security personnel manning our centers 24/7. All our employees use access cards to enter our premises. We also have access control devices and monitoring systems in place to restrict un-authorized entry into our centers. At O2I, we ensure that our employees are adequately trained and completely aware of our customers' security requirements. All our employees are legally bound by our confidentiality agreements. Our operational systems ensure that data security is adequately addressed by technology-driven detections systems.

To ensure total security, we have ensured that our systems do not have external drives. This ensures that no data can be copied. We have also restricted our print permissions to prevent misuse. For utmost security, we maintain audit trails for all our system activities.

At Outsource2india, we check all our projects for security breaches at three levels. The three levels are People, Process and Technology. The three steps which we take to ensure security are Prevention, Detection and Quick Response. We believe that prevention is the best precaution and so we include all measures to ensure the prevention of a security breach. In the unlikely case of a security breach, we ensure quick detection. We are also quick to respond and provide a quick recovery and remedial action to the situation.

At Outsource2india, our processes are clearly defined. We make sure that information is shared only on a need-to-know basis and none other than the people directly involved in the project will have access to project specific information. Since our processes are clear and well-defined we can immediately detect and handle an information breach.

Some of our Network features include firewalls, secure VPN communications, virus prevention/ cure, spam filers, URL filtering etc.

Features

Secure VPN and Network

• Total secured CISCO VPN Tunnel to Client, which blocks all Peers to Peep in
• Secured Cisco® Intelligent switches and Cisco® Network Assistant optimized for LAN
• Cisco® PIX® Firewall to block all ports for HTTP, FTP, TCP/IP, UDP and even ICMP

Enterprise Access System for Employee Login

• Secure Smart Card, Secure Premises Login
• Network and Windows Login, PC 'locking'
• Secure Remote Access (VPN)
• Secure email with digital signatures
• Single sign on to enterprise and desktop applications
• Employees sign confidentiality and Non Disclosure Agreements.

Work Station Security

• Wide security management with administrative auditing, reporting, and monitoring facilities that secure data at every stage
• No hardware resources are available on the network
• Workstations are secured individually by Anti-Virus Protection and Back-Up Drive Manager

Network Security at Outsource2india

100% Redundancy

At Outsource2india, our goal is to avail 100% redundancy. To achieve this we calculate redundancy factors while deploying resources. At the same time, we also run the mutually agreed capacity of the deployed work force. The following is our Business Continuity Plan

Internet Redundancy

• Marine Optic Fiber Cable - Trans-Atlantic and Trans-Pacific
• Satellite Communication

Power Redundancy

• Power Failover
• UPS
• Power Generators

Discover more about infrastructure available from O2I's different services

• Call Center Services Infrastructure
• Engineering Services Infrastructure
• Healthcare Services Infrastructure
• Research and Analysis Services - Infrastructure

Please contact us if you would are interested in outsourcing to O2I or would simply like to find out more information about Outsource2india. Our Customer Engagement Team will contact you within 24 hours.