I have been using Flatworld solutions for the telemarketing service for the past few months, and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced, and have done exactly what we've asked of them.
I have been in contact with Nitesh initially and I feel confident in recommending him, he is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
When launching our new web portal, we knew that our standard support structure would not be sufficient to handle the expected volume of user requests during the stabilization phase. We therefore needed to quickly implement a flexible support structure that complemented our own crew.
With Outsource2india we found a reliable partner who was quickly able to jump in and handle competently the first level support for our 10000+ users. The integration in our support process worked seamless and to the full satisfaction of all stakeholders. The success of this support model actually exceeded our expectations, hence we are currently considering making it part of our normal support process.
I therefore look forward to continue to work with Outsource2india also in the future.
My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects.
Outsource2india has provided a 1st Line remote help desk service for Styles and Wood U.K. since August 2008. The service and SLA provided by Outsource2india has exceeded expectations. Styles and Wood is delighted to have Outsource2india as a partner in providing quality technical help desk services to our office and site based employees. Styles and Wood predominantly provide a managed fit-out service for our high street client base. The reliance on our IT systems and infrastructure are critical to the delivery of this service. The flexibility of support provided by the Outsource2india team accommodates this reliance.
I have been working with Dan Elvis (Head, Call Center Services) and I wanted to express my complete satisfaction in dealing with him. He responds so quick and is very easy to work with - I even asked if he ever sleeps - I think our 2 companies will have a strong partnership due to Dan Elvis.
What I have appreciated most about Outsource2india, is the representative's attentiveness. Every time I email them, they respond right away, either by email or by phone. They have been very good at understanding my needs right away without my having to explain in repeated detail.
What was effective for me was to undertake my projects in stages with O2I. I started with a smaller project, evaluated the effectiveness, listened to some of the recorded calls, and was able to hone in on even more effective calling strategies. They have been very attentive to my requests.
We are very happy with your service and have been doing very well with our business. There is a 65% increase in call volumes, as you've seen.
Outsource your Call Center Service to O2I and benefit greatly from highly productive and cost-efficient services.