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Call Center Articles

Improve Customer Satisfaction and Loyalty

Improve Call Center Experience for Customer Satisfaction

Is there a connection between a customer's call center experience and customer satisfaction and loyalty?

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Call Centers in India

Call Centers in India

Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.

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Are You Prepared for Disaster Recovery

Are You Prepared for Disaster Recovery?

We don't keep ourselves well prepared for the future, as we believe that nothing bad will ever happen to us; while in reality, worst seems to come when we are most relaxed.

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Home Agents vs. Dedicated Agents

Home Agents vs. Dedicated Agents

While deciding to outsource your call center, IT or ITES needs, you might be considering whether to select home-based agents, or dedicated agents.

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Online Tutoring Services

Online Tutoring Services

Online tutoring has become a trend among students and working professionals alike. With the help of the Internet and some specific software, students are now experiencing a new way of studying that is fun yet effective.

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Partial Outsourcing

Partial Outsourcing - Reduces the Risks involved in Outsourcing

Has the risks involved in outsourcing stopped your company from leveraging the benefits that outsourcing offers?

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Result Oriented Call Center Training

Result Oriented Call Center Training

India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms.

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Outsource Hispanic Telemarketing

Outsource Hispanic Telemarketing

Outsource2india, a pioneer in outsourcing is one of the world's leading providers of offshore Spanish telemarketing call center services.

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Expand Your Business through to a Dream Country Telecalling

Expanding business to an unfamiliar country is never easy, as one is never sure how the products will be received.

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Offshore Call Center Services

Offshore Call Center Services

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes.

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Call Center Services - FAQs

Call Center Services - FAQs

Get answers of all the questions you may have in mind regarding outsourcing call center services to India.

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Technical Support Training India

Technical Support Training India

According to IDC, the worldwide market for outsourced technical support services will increase from $11.1 billion in 2003 to $16.9 billion in 2008, representing a CAGR of 8.8%.

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Outsourcing Technical Support

Outsourcing Technical Support

In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.

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Technical Support: Range of Services on offer

Technical Support: Range of Services on offer

A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application.

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Outsourcing Inbound Customer Services: The India Advantage

Outsourcing Inbound Customer Services: The India Advantage

Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral.

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Call Centers: Catalysts for Corporate Change

Call Centers: Catalysts for Corporate Change

Outsourcing non-core and IT services has become the business strategy for growth in the new millennium.

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Outsourcing to India - Good Customer Service

Outsourcing to India - Good Customer Service

The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance.

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Call Center Outsourcing

Call Center Outsourcing

Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals.

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Inbound Customer Service Call Centers in India: Best Practices

Inbound Customer Service Call Centers in India: Best Practices

Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.

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Virtual Call Centers

Virtual Call Centers

A virtual call center is a call center where an organization's virtual call center agents do not work from the organization's building, but work from different geographical locations.

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Call Center Management

Call Center Management

Today, call centers have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner.

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Why Outsource Call Center Services to India?

Why Outsource Call Center Services to India?

During the late 90's American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency.

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Choosing the Right Call Center Outsourcing Partner

Choosing the Right Call Center Outsourcing Partner

Is your organization looking to outsource customer support services but is not able to find a right call center outsourcing partner?

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The Benefits of Call Center Outsourcing

The Benefits of Call Center Outsourcing

If you are interested in saving your valuable time and productive resources, then outsourcing your call center services is the best bet.

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Outsource emails support services to Outsource2india

Outsource emails support services to Outsource2india

Email support has become crucial for any business. By outsourcing email support services to countries such as India, you can save on expenses as well as concentrate on the core functions of your business.

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