FAQs on Outsourcing Transcription Services to Outsource2india

Outsource2india, a pioneer in outsourcing, offers technology-driven transcription services, such as, legal transcription, video and audio transcription, market research transcription services, academic research transcription, media and business transcription services, toll free dictation transcription and audio editing services. Outsource to O2I and benefit from quick turnaround time, high-quality solutions, accuracy and cost-effective services.

The following is a list of the most commonly asked questions by customers, when they outsource transcription services to Outsource2india:

1. Do you offer a free trial?

Yes we can offer a free trial for legal transcription services, video transcription services, audio transcription services, market research transcription services, academic research transcription, media transcription services, business transcription services, toll free dictation transcription services and audio editing services. Just send a small sample (10 minutes) of your audio/video file and we complete the transcription for the sample audio/video file and send it back to you.

2. What are the audio/video file formats for which you can provide transcription services?

We can provide transcription services for audio/video files that have the following file formats:

• .dss
• .mp3
• .wav
• .mov
• .mp4
• .aiff
• .mpeg4
• .wma
• .ra
• CD
• DVD
• Minidisk

3. How do I send my audio/video files to Outsource2india?

After you decide to outsource your audio/video files to O2I, we will create a unique user ID for you on our highly secured FTP site. You can then log in to our FTP site by using the user ID assigned to you and upload your audio/video files on the secure FTP.

4. How will the transcribed audio/video files be sent?

After completing the transcription of your audio/video files, we can email the word documents to you or we can upload the word documents on the assigned FTP.

5. What is your turnaround time for transcription services?

Our transcription professionals strive to provide the completed transcription files within a fast turnaround time. However, our turnaround time will vary between 7 to 10 hours depending on the quality of your audio and the spoken accent in your audio/video file. The transcribed audio/video files will then be sent for a quality check, which will take about an hour’s time.

6. Do you follow quality assurance processes?

At Outsource2india, we do not comprise on quality and only provide high-quality transcription services. All the audio/video files that we transcribe go thorough stringent quality assurance processes, before we send it back to the customer. We have certified proofreaders who will check all the audio/video files that we transcribe. Our rigorous quality assurance processes ensures that we provide our customers with accurate services.

7. Do you sign confidentially agreements?

Yes. At Outsource2india, we take security, privacy and confidentiality very seriously. At the onset of every project, we sign non disclosure agreements (NDA), service level agreements (SLA) and other confidentiality agreements. When you outsource transcription services to O2I, you can be assured of complete privacy and security.

Read about out data privacy and security.

8. Can you give me information about your pricing structure for transcription services?

Our transcription services can help you save on operating costs. We offer cost-competitive transcription services without compromising on quality. Our charges for transcription services is based on a per minute or per hour basis. You will have to pay for every minute or for every hour. After conducting a free trial for you, we will discuss the pricing structure in more detail.

9. How should I make payments to you?

Outsource2india has registered offices in the US and UK. The payment towards O2I can be wired to out US bank account, paid through Paypal or sent as a check to our US bank account.

Outsource transcription services to O2I and give your organization a competitive edge.