Healthcare BPOs in India provide end-to-end healthcare services that can address the needs of the Provider (Hospital and Physician) and Payer (Insurer and TPA) segments of the healthcare market.
Outsource healthcare services to O2I and benefit from the following advantages.
A recent NASSCOM-McKinsey Study had this to say about India "Extending the leadership of the Indian IT and BPO industries, India has an estimated share of 65 percent within the global IT services offshoring segment and around 46 percent of the global BPO market." For most global outsourcers, India is the number one choice for outsourcing healthcare services.
O2I is a pioneer in outsourcing and has been providing outsourcing solutions since 2002. O2I provides proficient healthcare services such as medical billing and coding, medical transcription, teleradiology, healthcare software services and much more.
IT-enabled healthcare services were one of the earliest services that were outsourced to India. The country has a skilled manpower pool trained specifically in this area.
At Outsource2india, we have a skilled, trained and certified healthcare services team. We have been providing proficient, accurate and competent healthcare services to our healthcare customers.
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India has proven capabilities in healthcare services and the market has matured substantially.
A number of factors work together in India to provide a cutting edge in healthcare business process outsourcing services to global customers:
At Outsource2india, we hire only the best. Our healthcare team is highly skilled, trained, proficient and experienced in providing a large number of healthcare services. Our Teleradiology team has certified and licensed radiologists who provide competent services.
Another survey conducted by the McKinsey Global Institute on "Emerging Global Labor Markets," indicates that India has more than double the number of people with basic capabilities for jobs in IT and BPO when compared to other countries like China.
India has superior broadband connectivity, secure networks and best-of-breed infrastructure. With world-class technology and infrastructure, India has been able to provide high-quality healthcare services to global customers.
Technologically advanced infrastructure supports the high quality healthcare services provided by Indian companies. At Outsource2india, we have the latest in infrastructure and technology. We also have stringent security measures in place.
Find out more about O2I's Infrastructure and Technology
According to the Nasscom Newsline, "the Indian BPO industry with services like customer support and telemarketing had revenues touching US$ 0.8 billion in 2006, while domestic IT services grew at an estimated 27 percent during 2006-07."
India has the necessary skills, talent and technology to provide a wide range of healthcare services that cater to the healthcare industry.
At O2I, we offer the following healthcare services
In India, healthcare service providers ensure that new employees are well-trained. At O2I, we ensure that our employees are well-trained.
When employees are hired, they participate in a compulsory, intensive, four-week training program at a state-of-the-art training facility. From senior management to delivery staff, every employee participates in training that develops and enhances skills.
An in-house education department has developed training methodologies that focus on legal compliance and process adherence. A management team plays a key part in the training process, providing active training on the floor and in the classroom.
The curriculum covers a broad spectrum of training modules, using multimedia courseware and collaborative tools.
There are 24-hour language labs, supervised by qualified professionals some of whom even have a Ph.D. in English. The lab is highly interactive and includes extensive role-playing, quizzing, testing and collaboration between employees in the U.S. and India.
Training and skill refinement is an ongoing process that results in a highly motivated, quality conscious workforce. The training cycle includes constant benchmarking against industry leaders to ensure that there is strict adherence to quality processes and legal compliance.
There is a continuous revamping of training materials and valuable feedback which helps to improve training efforts. This ensures consistent performance and a predictive quality of service.
Following ISO 9000 guidelines, Indian Service Providers are dedicated to quality and continuous process improvement for both customers and employees. Their responsibility is to ensure that through established standards and measurements, the level of quality at their company matches or exceeds your expectations.
At O2I, we ensure quality at every step. Find out more about the quality measures at O2I.
Organizational excellence and quality awareness are developed through innovative process improvements, training, measurements and the development of customer and employee satisfaction programs.
With their skill, expertise and familiarity with international norms and standards, Indian Healthcare Service Providers can offer quality solutions for your healthcare needs.
O2I is one such Indian Healthcare Service Provider who can provide high-quality healthcare services at a cost-effective price. Outsource healthcare services to O2I and give your organization a competitive advantage!
Please fill in the inquiry form and Outsource2india's Client Engagement Team will contact you within 24 hours.
Get a glimpse of O2I's unique 5-stage outsourcing process.
Find out more about O2I's Healthcare Software Solutions.