Call Center Services from Outsource2india

Outsource2india offers a range of call center services that meet end-to-end customer service needs of global organizations. Our comprehensive contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises and include Inbound and Outbound Call Center Solutions, skilled Technical Helpdesk Services, Disaster Recovery (DR), Computer Assisted Telephone Interviewing (CATI), Live Chat Support and E-mail Support Services.

1. Inbound Call Center Services

Outsource2india offers strategic inbound call center solutions that allow enterprises to focus on business growth and strategy while we take care of day-to-day customer support. Our skilled and result-oriented inbound customer service call center offers comprehensive inbound call center services such as Toll Free Customer Service, 24-Hr Helpdesk, Emergency Response and Direct Response Services, Appointment Scheduling, Telephone Answering and Web Receptionist Services. O2I’s inbound contact center solutions offer 100% call recording, call analysis based on multiple parameters and multi-channel access. Discover how our strategic Inbound Call Center Solutions can help you in achieving higher customer retention and increased profitability.

2. Outbound Telemarketing Services

O2I’s outbound call center solutions include Telemarketing, Lead Generation, Debt Collection Services, Product Promotions and Customer Satisfaction Research Surveys to name a few. By outsourcing to our state-of-the-art contact center, you can drive up your marketing efforts with focused up-sell and cross-sell campaigns to your existing customer base. O2I’s outbound contact center solutions are professional, sales oriented and competitively priced! Read on to find out how our Outbound Telemarketing Services can help you leverage this competitive advantage.

3. Technical Helpdesk Services

Outsource2india’s Call Center Solutions include superior Technical Helpdesk Services. Our Technical Helpdesk team consists of trained engineers, equally proficient in technical and customer support skills. They resolve a wide range of technical queries from both customers as well as internal users within your organization who may face problems with in-house technical systems or equipment. As they interact extensively with end-users the O2I Technical Helpdesk provides you with ongoing technical feedback about products and systems. This is a valuable input from O2I’s customer support contact center and is useful in eliminating technical flaws and introducing product enhancements.

O2I’s Technical Helpdesk call center services include pre- and post-sales Technical Support, Product Support, Technical Application Support, Network Tech Support, Onsite Tech Support, Remote Support and Remote IT Infrastructure Management Services. Read on to find how you can make your business more profitable by outsourcing Technical Helpdesk Services to O2I.

4. Computer-Assisted Telephone Interviewing (CATI ) Services

Outsource2india offers specialized Computer-Assisted Telephone Interviewing (CATI) as one of our call center services, to address organizational needs for Customer Satisfaction Surveys, Market Research, Lead Generation etc. For our CATI services, Outsource2india deploys a completely automated Predictive Dialer Technology enhanced with Rapid Dial for greater accuracy, higher call volumes and increased productivity. We have the capacity to capture 100% customer experience within a totally current and compliant Call Management System.

Get a head start on finding what your market is saying about your products and in retaining your customers by outsourcing CATI Services to O2I.

5. Disaster Recovery Services

O2I’s Contact Center Services include Strategic Disaster Recovery Services that take organizations from prevention to preparedness and response to recovery. O2I’s customer service contact centers are fully equipped to draw up detailed Site Level, State Level and National Level Business Continuity Plans for organizations wanting to plan for and deal with the possibility of potential disasters. Outsource Call Center Services and Business Continuity Planning to O2I and stay unaffected with our 99.99% reliable Disaster Recovery Services.

6. E-mail Support Services

O2I’s Customer Service Contact Center Services include an efficient Email Support System that helps organizations to competently and promptly deal with customer queries via the internet. E-mail based Customer Support Services are superior to conventional telephone-based methods, because of its capability to offer clear, detailed and written responses to customer queries. Organizations that outsource Email Support to O2I enjoy lower call volumes, reduced voice support costs and enhanced customer satisfaction. Transform Customer Relationship Management by outsourcing your E-mail Support Services to O2I.

7. Chat support Services

At O2I, we are constantly innovating our Call Center Solutions Suite to make them real-time and result-oriented so that they meet end-to-end customer support contact center needs of organizations. Outsource2india's web-based Chat Support Services help your customers to go into a greater level of detail on product and service queries and for product and service support that is thorough and accurate. Outsource Chat Support Services to O2I for increased customer retention.

O2I has a proven track record in remote Call Center Services. Our satisfied customers now opt for Call Center Outsourcing not for its cost cutting benefits but for improving their performance and accessing our best-of-breed skills.

Partner with Outsource2india for high quality and result-oriented Contact Center Solutions.
Contact us for your comprehensive Call Center Services requirements.

Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.