India has transitioned from being a service provider to being a knowledge-based outsourcing goldmine in a relatively short period of time.
The gigantic Business Process Outsourcing wave has made it navigable for new avenues and paved the way for better scope to outsource high-tech knowledge based jobs.
Research and Analysis Outsourcing encompasses offshoring of knowledge comprehensive business processes that require diverse and specialized domain-based expertise.
The Research and Analysis Outsourcing industry unlike the Business Process Outsourcing industry provides domain based processes and business expertise.
Research and Analysis Outsourcing occupies the higher end of the BPO spectrum, making it a subset of BPO. Research and Analysis outsourcing is the natural progression of BPO. Foreign companies have outsourced numerous low-end processes to India and are now willing to outsource high-end processes such as knowledge work.
There is bound to be enough apprehension when you outsource a service and it tends to perpetuate when it arrives at outsourcing high-end processes like in Research and Analysis Outsourcing. The concentration of dependable skill sets and business standards in the offshore location can prove to nullify the prevalent apprehensions.
India is home to a large pool of knowledge workers ranging from Medicine, Law, Biotechnology, Education & Training, Pharmacy, Engineering, Design & Animation, Analytics, Paralegal Content, Research & Development and even Intelligence services that can be put to use in a Research and Analysis.
Research and Analysis Outsourcing is challenging, with its demands on advanced and adept skills compared to BPO that is like a commodity business that focuses more on information technology and its various sectors.
It definitely isn’t a smooth ride to become a strong Research and Analysis Outsourcing power. It takes a fair amount of mental vigor to take on knowledge-based tasks that are not confined to process expertise but demand advanced and specialized skills.
This could be one of the reasons why outsourcing Research and Analysis services would prove to be more difficult than outsourcing BPO services.
Compared to BPO some of the challenges involved with Research and Analysis is to maintain higher quality standards, requirement of higher level of control, the lack of talent pool, investment in infrastructure, enhanced risk management and confidentiality.
The Research and Analysis Outsourcing era is catching on quickly however that doesn’t see the end of the larger BPO epoch. The BPO industry will continue to have its due importance and be successful in India.
The Research and Analysis Outsourcing industry lacks confinement and is widespread. It doesn’t restrict itself to information technology like BPO but delves into challenging sectors like clinical research, business research and intellectual property research. India has been rated the most preferred Research and Analysis destination owing to the country's quality IT training, friendly government policies, large talent pool and low labor costs.
Apprehensions that could be stirring within you when you are making the decision to outsource could be concerned with the quality standards, the talent pool, the confidentiality of your information, risk management etc.
The Indian outsourcing scene is developing and adapting to international quality standards at lightening speed.
The Indian advantage primarily focuses on the educational and technical qualification of the work force. The dedicated education system in India produces trained professionals in the fields of Education, Law, Finance, Science, Architecture, IT, Engineering and various other competitive fields. These strong resources along with enhanced technical expertise have a great command over the English language. Such skills backed by a strong education system yield an array of unforeseen opportunities.
The Research and Analysis industry much like the BPO industry has become quality conscious and has begun to follow strict internationally accepted standards of quality like the Six Sigma and ISO seals. Six Sigma identifies and prevents shortcomings in manufacturing and service - related processes. Many Research and Analysis services providers are in the process of highly acclaimed quality management standards from International Organization for Standardization (ISO) like ISO 9002, ISO 9001:2000, ISO 9001:2001.
The fundamentals of outsourcing can be applied to knowledge based services as well. Maintaining such services onshore with a shortage of trained professionals prove to be expensive compared to getting the same job done offshore with similar precision, quality and adroitness, cost-effectively.
The trained manpower available offshore is undoubtedly reliable and cheap. All outsourcing destinations including India have easily available standardized technical education.
Outsourcing Research and Analysis services can provide:
The skills that form the basis of knowledge-based firms and their workforce are:
With such fast changes and streamlined processes taking over the face of outsourcing, particularly Research and Analysis Outsourcing, loopholes cease to exist. Onshore projects and offshore ones are already running so successfully that in no time there will be little or no difference between the two.
This trend will put your profits on an all time high and your costs will be buried with the other end of the once existent seesaw.
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