You are convinced that outsourcing a few of your business functions to India can help your organization cut down on cost, get access to skilled resources and save on time to market. But now you are faced with the challenge of hiring an Indian company to outsource your services to. The key to finding the right Indian service provider lies in thoroughly evaluating prospective Indian vendors before finalizing on one Indian outsourcing firm.
It is important that you do not choose an Indian outsourcing firm solely on a few impressive brochures, sales presentations or the company web site. Before you finalize on an Indian outsourcing firm, visit the service provider's premises to understand and evaluate the Indian company better.
Using SEI/CMM levels to judge a company in India is a good metric to evaluate a company, but it is not the only one. So what are the parameters that you should use to evaluate an Indian company? Here is a list of key evaluation parameters that you can use to evaluate a prospective Indian vendor.
Evaluating an Indian outsourcing firm against key evaluation parameters can give you a better understanding about a service provider's credibility, experience, quality standards, processes, areas of expertise and organizational structure. These fundamental questions can help you judge if a prospective service provider will suit your company's needs. The following are the list of areas that need to be evaluated while searching for the right outsourcing company:
Once you have evaluated prospective Indian outsourcing firms and narrowed down on a list of Indian service providers that you would like to partner with, you have to prepare and send them a Request for Proposal (RFP) with a list of questions. Also ask these Indian vendors to send you brochures, sales presentations or solution offerings of their companies.
Based on the Indian service provider's replies to these questions, you can objectively compare potential outsourcing companies. The following are some questions that you can include in your Request for Proposal. You may want to add questions based on your type of industry or specific outsourcing needs.
After reviewing the Request for Proposals from prospective vendors and deciding on the Indian outsourcing firm that you want to partner with, take a moment to ask yourself the following questions before you start the outsourcing process:
Start the outsourcing relationship only when you are fully convinced about the Indian vendor. You can pay a visit to the vendor's premises to understand their way of working and check their levels of security. You could also meet the project manager and employees who would work on your project.
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