O2I’s Financial Services

Law Firm Billing Back-Office Support Services

Overview	Several small-mid sized law firms often neglect their billing and end up with large receivables. Billing work for them requires some domain knowledge of the legal process in US. An additional complication arises because they treat each case matter as a separate “accounting unit” and all the costs and incidental expenses need to be accounted for separately for them as it goes into the client billing for that case matter.
Client	Mid-sized law firm - 10 attorneys - CA
Client's Challenges	Handling lot of paperwork TAT Managing peak load
O2I’s Back-Office Services Provided	The law firm specializes in foreclosures, evictions and bankruptcy and a large percentage of their work is to represent the government in such cases. The work starts from the time a request to initiate a case is received by the law firm All the paperwork (including every small email) needs to be filed electronically given the nature of the business. The matter has to be opened / setup in the in-house software used for managing the Law Firm Practice. The bills have to be generated as the case matter closes and in majority of cases submitted online to various government offices for claims. In case any payment is held-up due to request of additional information from the Government – the requested info is uploaded so that the payment is released. Other regular accounting services.
Impact on Client’s Business	Staff and related expenses cut significantly Faster TAT Seasonal load managed well

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