Answers to Common Questions about Outsourcing Technical Writing to O2I

Our technical writers are good at creating user documentation, installation guides, on-line help and other technical documentation. We can help you present your product in a way that is easy to understand.

Why use O2I's professional technical writing service?

Documentation created by our technical writers will give you that edge over documentation created without using skilled and experienced writers. Our writers are well versed with content and structuring of technical documentation like User Guides, On-line Helps and more.

What is the kind of output I can expect?

The kind of product/application and the audience using it decides the level at which the documentation is prepared. We strive to make complex things simple to understand. The kind of media is also variable. For example for some customers, the documentation can go on CDs in PDF format, which could be viewed directly online or printed. Web based applications can be provided with links to open the online help files giving immediate access to information. You can specify the output file formats.

How does O2I ensure quality?

We follow the typical process of ‘review and re-write’.

The work of our writers goes through three cycles of review –
a) A self-review by the writer
b) A review and edit by senior writers
c) A technical team review by the client (to ensure that the documentation is technically accurate)

The project manager finally approves the finished documentation before release.

Outsource2india refers to the Chicago Manual of Style and also have guidelines defined internally. In addition we use your style-guidelines.

What are the skill sets and experience levels of your writers?

Writers typically have experience with Robohelp, Framemaker, Visio and MS Word. In addition we have access to writers who have deep domain knowledge. For example, we have a medical writer who can assist as needed.

What does Outsource2india's Technical writers require from you?

We would require a product brief and requirement specifications for the type of documentation required. We could then prepare a set of questions to be answered by your subject matter experts. Clear, steady on-going communication between the teams via emails and/or conference calls would be required to iron out details. We are now using Jotpot and installing a Wiki to facilitate collaboration.

How to get started with outsourcing your Technical Writing?

Use the form to tell us your requirements. Once we understand your needs, we will send you a questionnaire, which has to be completed before we can give you a final quote for a pilot or sample. We prefer to work on a pilot project so that we get a better idea of your requirements and give you a better quote.

How soon will my job be done?

We would create a tentative project schedule. But we can estimate the exact time required only when we understand the finer details of your project. We could then define milestones and project deadlines that would be mutually agreeable.

How do I pay?

You can pay by any major credit card or by wire transfer to our bank in India.
Please contact us here with your outsourcing requirements.