Legal BPO Increasing in India says NASSCOM and Forrester
Times of India September 3, 2005
Forrester is projecting steady growth of legal jobs being outsourced offshore. Growing from 12000 jobs now to 35000 by 2010 to 79000 by 2015 with 60% -70% going to INDIA.
NASSCOM says that this is a substantial change from credit card processing and similar BPO services to hi-end work. Some of the legal work now being outsourced includes legal research and organizing documents for litigation.
Forrester is projecting steady growth of legal jobs being outsourced offshore. Growing from 12000 jobs now to 35000 by 2010 to 79000 by 2015 with 60% -70% going to INDIA.
NASSCOM says that this is a substantial change from credit card processing and similar BPO services to hi-end work. Some of the legal work now being outsourced includes legal research and organizing documents for litigation.
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Legal Outsourcing has been gaining momentum rapidly and the maturity and sophistication of the Indian workforce is the primary enabler to white collar outsourcing work. When we initially started working on LegalEase Solutions LLC (www.legaleasesolutions.com), we were expecting mundane run of the mill outsourcing work, research memos which were low risk and hence easily outsourced. But much to our surprise the kind of work lawyers were willing to give us was high quality brief, pleading preparations and such. Our attorneys, with training and a robust process to support them, were able to scale up to the demand and deliver accordingly. This is still a tough market to get into nonetheless. Lawyers in the US will not tolerate low quality work and efficiencies. Deadlines are another major factor which need to be kept in mind. Turning high quality and efficient work products for the US attorneys to use, is not an easy task, to put it mildly.
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