Here are the answers to some of the most frequently questions on outsourcing healthcare services to O2I.
O2I is a pioneer in outsourcing. Since the year 2002, we have been providing outsourcing solutions across a wide range of industries.
At O2I, we follow a simple four-step procedure to help you get started.
At O2I, we believe in building custom solutions for every customer. You can outsource your entire project or a specific task. Just tell us your requirements and we will build a custom workflow and team to meet your specific requirements.
O2I has client support executives both in the U.S. and in India. Initially, a U.S client manager will answer your queries and directly manage your ramp-up process. Once your team is in place, you will be assigned an Indian client manager who will directly work with your team. You can communicate with your client manager between 9 A.M. - 6 P.M. EST by phone, email and chat. In addition to this, weekly or monthly conference calls will be scheduled with your client manager to discuss your account needs. At O2I, we hand pick our client managers for excellent client management and English speaking skills.
No, you will not incur any international calling charges. All the phone calls that you make will be to U.S. phone numbers that will be directed to our operations center at India. You might only have to call a different state in the U.S and most call plans provide free inter-state calls.
For most of our healthcare customers, we were able to reduce their fixed costs by 30 to 45%. On an average, we will be able to increase your bottom line up to 24%. Outsource healthcare services to O2I and watch your ROI increasing.
Yes. HIPAA has standardized the way claims and EOBs are transmitted. Since we are HIPAA compliant, it is very easy for our customers to access our artificial intelligence from any billing software program.
We can provide you with our comprehensive and easy-to-use billing software suite. We provide this free of cost.
Our proprietary technology enables us to scan your EOBs (Explanation of Benefits) directly into our rules-based engine. This process converts paper into a standard electronic EOB file, making it easier to auto-post payments and EOB details. Our internet message center will report reversible denials, underpayments and positive edits, or what we call missed revenue opportunities.
Yes. O2I provides electronic eligibility and claim status.
Yes. Our information and intelligence is dynamic. If there are any changes caused by trends or modification in claims processing, payment policies or the payer's adjudication logic, the rules-based engine alerts the processors to prevent errors. Changes are identified and applied to claims when they are transmitted via the internet.
The rules-engine includes:
Yes. Since it is based on customer surveys, the information is straightforward and relevant. Training a person to use the internet message center only takes a few hours.
Yes. We can schedule an appointment with you, so that you can access our message center. Simply contact us and our representative will make all the arrangements. If you have a PC camera, we will provide a live meeting demo.
Find out more about O2I's Healthcare Software Solutions.