Healthcare Outsourcing FAQs

Here are the answers to some of the most frequently questions on outsourcing healthcare services to O2I.

1. How many years of experience do you have in outsourcing?

O2I is a pioneer in outsourcing. Since the year 1999, we have been providing outsourcing solutions across a wide range of industries.

2. How do I get started with outsourcing healthcare services?

At O2I, we follow a simple four-step procedure to help you get started.

• You can call us directly or complete the contact us form
• We will contact you to understand your requirements, answer your questions and provide you with a price estimate
• We will then provide a free, no obligation 5 day trial to demonstrate our capabilities
• After the free trial period, you can either choose to outsource to O2I or opt out with no obligations.

3. Do I have to outsource my entire project or can I select specific tasks or functions to outsource?

At O2I, we believe in building custom solutions for every customer. You can outsource your entire project or a specific task. Just tell us your requirements and we will build a custom workflow and team to meet your specific requirements.

4. Will I be communicating to India directly?

O2I has client support executives both in the U.S. and in India. Initially, a U.S client manager will answer your queries and directly manage your ramp-up process. Once your team is in place, you will be assigned an Indian client manager who will directly work with your team. You can communicate with your client manager between 9 A.M. - 6 P.M. EST by phone, email and chat. In addition to this, weekly or monthly conference calls will be scheduled with your client manager to discuss your account needs. At O2I, we hand pick our client managers for excellent client management and English speaking skills.

5. Will I incur long distance calling charges when I call India?

No, you will not incur any international calling charges. All the phone calls that you make will be to U.S. phone numbers that will be directed to our operations center at India. You might only have to call a different state in the U.S and most call plans provide free inter-state calls.

6. How much money can I save by outsourcing to O2I? To what extent can I boost my bottom line?

For most of our healthcare customers, we were able to reduce their fixed costs by 30 to 45%. On an average, we will be able to increase your bottom line up to 24%. Outsource healthcare services to O2I and watch your ROI increasing.

7. Can anyone access O2I's Rules Based Engine from any billing software program?

Yes. HIPAA has standardized the way claims and EOBs are transmitted. Since we are HIPAA compliant, it is very easy for our customers to access our artificial intelligence from any billing software program.

8. What if I don't have any billing software?

We can provide you with our comprehensive and easy-to-use billing software suite. We provide this free of cost.

9. How can you re-adjudicate EOBs?

Our proprietary technology enables us to scan your EOBs (Explanation of Benefits) directly into our rules-based engine. This process converts paper into a standard electronic EOB file, making it easier to auto-post payments and EOB details. Our internet message center will report reversible denials, underpayments and positive edits, or what we call missed revenue opportunities.

10. Can O2I provide eligibility and claim status from insurance companies?

Yes. O2I provides electronic eligibility and claim status.

11. Is your information current?

Yes. Our information and intelligence is dynamic. If there are any changes caused by trends or modification in claims processing, payment policies or the payer's adjudication logic, the rules-based engine alerts the processors to prevent errors. Changes are identified and applied to claims when they are transmitted via the internet.

The rules-engine includes:

• Local medical review policy guidelines
• Matching CPT and diagnosis codes
• HIPAA guidelines & security rules
• HCFA mandatory fields
• Payer-specific application of rules

12. How have your customers utilized your intelligence?

• Lawyers representing thousands of physicians have utilized our logic to audit insurance companies and assess damages.
• Physicians have used our information to improve their administrative work flow and to increase efficiency.
• Employers have used our information to evaluate their insurance company and their healthcare costs.
• Vendors access our information to increase their markets and to bring value to their existing customer base.
• Payers have used our information to improve communications with the healthcare communities that they serve.
• O2I also provides turnkey solutions to IPA, PHO and other participating networks.

13. Is your Internet Message Center easy to use?

Yes. Since it is based on customer surveys, the information is straightforward and relevant. Training a person to use the internet message center only takes a few hours.

14. Can you provide a demo?

Yes. We can schedule an appointment with you, so that you can access our message center. Simply contact us and our representative will make all the arrangements. If you have a PC camera, we will provide a live meeting demo.

Find out more about O2I's Healthcare Software Solutions.